Sustainable competitive advantage requires relentless adaptation in the way a company serves its clients and its employees. Too often, companies place employee workflows and experiences on the back burner. It’s difficult to create an innovative workplace if a company’s employees are using tools designed in the 1980s.
Successful companies know the best way to serve their customers is to provide market leading workplace experiences that execute on three fronts – culture, process, and technology. What’s often forgotten is how technology can play a vital role in cultural enablement.