Improving employees’ physical and emotional response to their working environment – from the look and feel of a workplace to non-visual sensory inputs such as smell, noise and temperature – can significantly improve productivity and cognitive performance, a new report suggests. According to Decoding the workplace experience: how the working environment shapes views, behaviours and performance the workplace experience is not just about how well the workplace satisfies functional needs, it is about the overall impression it leaves on the user; and the way an employee experiences an environment is emotional and occurs potentially at a subconscious level. Sensory influences such as the smell, noise and temperature of the working environment are among the main factors that influence employees’ experiences of the workplace and do impact productivity and performance. Expectations of the workplace also change depending on personality, background and numerous other factors; which is why understanding your workforce is the key to creating an effective workplace experience.