In an age in which ideas and knowledge drive the economy, people are the chief currency of every business. With up to 80% of a company's expenses coming from human resources, it is vital that the workforce be engaged and empowered to enable productivity. Yet according to the latest edition of Gallup's annual engagement survey,[1] only 32% of the U.S. workforce is engaged, with 50.8% not engaged and 17.2% actively disengaged.