Walking into MASS Design Group’s office on a grey Boston morning is like stepping into Oz. Walls painted in bright lemon and white are peppered with artifacts from Rwanda and Haiti. Lush plants enliven dark corners—verdant representatives from the regions where MASS has built hospitals and schools. Large windows give the space a bright, airy feel that makes it seem more like mid-summer than very early spring.
The space feels different. Special. The sort of place where a person could do something important. At the office of MASS, a nonprofit architecture firm, that’s just what’s happening. You can see the breadth of the firm's global impact in photographs that line the walls: a facility where expectant mothers can prepare to give birth in Malawi; a cholera treatment center in Haiti; a hospital in Rwanda that co-founders Michael Murphy and Alan Ricks designed when then they were in grad school.
The MASS headquarters has settings tailored to the highly interactive way the team likes to work. In this Cove Setting, colleagues put their heads together and talk through the challenges of a complex project.
“It was such a powerful experience that revealed the value of what design could add to the world,” says Ricks. “We wanted to keep doing it. We took MASS from a small group of volunteers into a nonprofit of over 75 people working in over a dozen countries.”
Today, the MASS team strives to bring beautiful, functional design to the people who will benefit from it most—the sick, the disadvantaged, and those who care for these people.
“With each project, we ask, ‘How does architecture and design shape our physical, mental, and emotional health?’” says co-founder Michael Murphy. “We want to know how you can shape the behavior of an office environment and understand productivity and self-motivation. How do we measure those things? How do we design spaces that encourage them?”
Workplace Reboot
When the MASS team asked these questions about their own workplace—a spacious, loft-style building where they had recently moved—they weren’t satisfied with the answers. The space was divided into three distinct areas that isolated people from one another—not good for a bunch of architects and designers who thrive on laughter, lively debate, and deep discussion.
“When we moved into this office, we had a lot of space but no specific types of places to work,” says Patricia Gruits, Director of Research at MASS. “We had desks and a kitchen, but we really weren’t able to get people together in a productive way, or to facilitate the types of work we needed to be doing.”
And given their belief that space shapes behavior, Murphy and Ricks knew they needed to reconsider the design of their workplace. “We’re trying to cultivate an organization of the most talented designers to work on some of the most difficult challenges,” says Ricks. “We want our environment to empower people to succeed. And having office spaces that support our group’s mission is critical.”
Knowing that a dysfunctional office environment wasn’t helping them advocate for the role of design in bettering people’s lives, Murphy and Ricks enlisted help from Herman Miller. The organizations share a belief that design should be both holistic and humanistic. Herman Miller’s methodology for transforming this belief into reality is Living Office—a research-based approach to placemaking that helps organizations create workplaces that are efficient, comfortable, and inspiring.
As part of this approach, Herman Miller’s Living Office specialists team up with designers to fine-tune every element of a workplace so it reflects who people are and enhances the work they do. In this way, the office becomes a testament to an organization’s purpose and a vehicle for propelling everyone toward their goals.
At MASS, people develop ideas on their own, come together to discuss and test them, and break off again to refine ideas further. Settings for individual work pepper the space, accomodating this accordian-like work flow.
Living Office, Discovered
To begin the redesign process, Living Office specialists guided the MASS team through the Living Office Discovery Process. During this workshop, MASS leadership worked with Herman Miller to identify their character, activities, and purpose—who they are, what they do, and why they do it.
Through this work, the team uncovered a disparity between their highly collaborative style of working together—informal chats, lengthier conversations, and frequent work sessions to divide up and ultimately conquer complex tasks—and the isolating layout of their workplace. To remedy this situation, the MASS team worked with Herman Miller to map their activities to specific settings that would help them work together more effectively.
Then, to supplement these efforts, MASS enlisted Herman Miller to conduct robust, on-site research which included observation and in-depth surveys among leadership and staff to gauge how well the workplace was helping people do their work. Herman Miller also studied the workplace’s ability to promote the firm’s business priorities, which included strengthening people’s connection to the MASS brand and making it easier for the team to work when and how they want. Once the research was complete, Herman Miller provided MASS with a report that detailed findings from before, during, and after their Living Office redesign, including analysis of the most statistically significant results.
A Hive Setting is the central focus of activity at the MASS office. Here, people shift between individual tasks and quick chats with colleagues working nearby.