THE NEW “TECH OFFICE”: HOW GOOD DESIGN ENABLES BETTER CUSTOMER SERVICE

The term “tech office” increasingly describes a workplace with a laid-back and fun vibe, no matter the industry. The early 2000s saw high-profile companies like Microsoft and Google lead the charge in promoting fun, colorful and energetic office environments—complete with unconventional perks like slides and games rooms—and other industries took notice.

In recent years, we’ve seen a shift in focus in the design of tech offices. The mature tech office has lost its ostentatious features, and is instead gravitating toward using offices as human resource tools to foster culture, productivity, and health and wellness. Adopting a more nurturing environment for employees can have strategic impact on employees’ job performance, and in turn, the customer experience of their clients.  Numerous studies report on the positive relationship between engaged employees and satisfied customers, and tech companies understand that a carefully designed office is a powerful tool for engagement.

Via perkinswill.com