When you hear “hospital food” you likely have visions of wobbly blocks of jell-o, bland chicken breast and soggy green beans. You may also conjure up memories of sterile cafeterias with uncomfortable stack chairs. “Exceptional” is hardly the adjective you may use to describe the healthcare dining experience.
But, times and healthcare facilities are changing! Walk into any of the newest healthcare facilities across the country and you’ll be offered delicious food options in beautiful, functional dining spaces with furnishings that are not only comfortable but welcoming. Imagine your favorite fast, casual restaurant within a hospital.
What’s driving this change? Patient satisfaction.
The patient experience, as well as the experience of family and visitors is now paramount to the success of healthcare providers. Expectations are high. Consumer attitudes about customer service, accessibility and design are having a dramatic impact on the healthcare experience. Patients and visitors are looking for healthy, inexpensive, satisfying meal options and providers are beginning to deliver!
Food is only one aspect of dining experience in healthcare. The café or dining environment really sets the stage for an inviting, relaxed atmosphere for guests. The institutional buffet line accompanied by cafeteria furniture is being replaced with café height stools and tables, lounge pieces, tables that can be reconfigured and a variety of other solutions.