It is inevitable that robots will become our co-workers. Any repetitive task that requires accuracy and speed, but little judgment, would be better performed through automation. When humans are made to perform manual, mundane processes repeatedly, it can cause frustration over time and be error prone. Given the tight labor market for good talent, it simply is not a good use of precious resources either.
The solution is called Robotic Process Automation (RPA) and it’s here in Asia today. Through RPA, Asian businesses can automate many repetitive processes, in both front and back offices, and improve efficiencies and effectiveness to become more competitive in today’s digital landscape.
While IDC expects 40 percent of digital transformation initiatives in Asia Pacific to be supported by Artificial Intelligence (AI) capabilities by 2020, only 12 percent of Chief Information Officers (CIOs) in the region believe that AI will have a positive impact on their businesses in the next five years.
It is not uncommon for CIOs who are saddled with shrinking budgets and increasing demands from business users to be skeptical about yet another new technology. What they want to know is how the technology will work, if it will really deliver on the hype, and what’s the Return on Investment (ROI)?