Some organisations believe they have ‘done’ Agile Working. They have increased the ratio of people to desks and achieved a saving in accommodation costs. They have provided flexible working arrangements across the organisation and have enabled their people to work at home for part of their working week. Staff surveys show employees are pleased with the opportunities and benefits this provides them. But organisations cannot afford to become comfortable or complacent, there are greater opportunities to grasp. As in any transformation initiative, Agile Working is more than a project it is a cultural journey involving continuing change to achieve continuous improvement. Agile Working is moving on.

We have found in our assessment of organisations that the more enterprising are reaching a second stage on the journey – we are calling Agile Working 2.0. By adopting Agile Working 2.0 organisations are seeking a more positive culture creating a change ready environment enabling them to take advantage of the opportunities and benefits that will be available in the next dynamic decade. HR, IT and FM still have important roles to play but new ways of working are now becoming central to the core business of organisations. Agile Working 2.0 means we need to think, work, and manage differently.