Today, some people shop for employers like they do for consumer products. It’s not just the type of work, salary or a company’s prestige that influence decision making. People are looking for a sense of purpose at work and ask themselves, “Do I love my job, or do I just like it? Does my employer share my values? What are others saying about where they work? My friend really loves it there; maybe I would, too. What is their office like?” There are so many factors at play when someone is trying to choose where they want to work.
At the same time, the competition for talent has never been more fierce. The global unemployment rate is as low as it’s been in over a decade, according to the International Labour Organization, and is even lower among the world’s wealthiest countries, which means people have options. Every industry is looking for new ways to lure top talent and keep them. The problem is even more heightened for STEM—science, technology, engineering and math—positions. For example, in India, the shortage of skilled STEM talent doubled from 2014 to 2018, according to job site Indeed, and the U.S. Bureau of Labor Statistics estimates the rate of growth for STEM positions is quadruple that of other jobs. At this rate, 1 million to 2.5 million jobs will go unfilled by 2020, most of them in the engineering and computer science fields.
“It’s cliche to say people are our most important asset,” explains Laurent Bernard, vice president, Global Talent Management at Steelcase. “But, without the right people there would be no new big ideas or game-changing products—your organization simply can’t survive. Yet, sometimes we forget to think strategically about creating an employee experience that will influence people’s decisions about where to work and how engaged they are likely to be. Traditionally, organizations have thought about their offices as a place to park their people. Instead the office should be strategically leveraged to encourage new social norms and a mindset that will lead to the behaviors that enhance innovation. Over time, this will shape the culture you desire, as well as create the type of work experience people are seeking.”
FIGURE OUT WHAT EMPLOYEES WANT
But a great employee experience doesn’t come easy. Companies with low engagement scores often implement experience initiatives before asking employees what they want. A recent Steelcase study of global office workers found just over half of people (51 percent) say they need an escape from working in the same place during their day, whether they were alone or with others. Yet, 53 percent of employees say they can’t find the right types of space they need. What else are they looking for? They’re seeking deeper relationships with colleagues and believe informal spaces can help build more trust (43 percent).
This data is telling; people are unsatisfied. Traditional perks like higher salaries aren’t enough to convince people to join a new company or stay with the one they’re already with. For Gen Z (born 1994–2008), the number on their paycheck isn’t even a top-three priority, according to the 2017 Change Generation Report conducted by the Lovell Corporation. “One of the biggest shifts between generations is Generation Z’s emphasis on passion in their work and career success,” the study states. “For the first time, passion is ranked as one of the top three work values. Employers will be required to keep their spark alive in the workplace—ensuring work speaks to individual interests, provides growth and aligns with employee values.”