Once upon a time, offices had walls inside them. They weren’t glass, like the conference rooms of 2019, but were made of drywall, and were usually painted a neutral color, like many of the walls you know and love. Over time, office walls gave way to cubicles. Now, for many office workers, the cubicles are also gone. There are only desks.
If you’re under 40, you might have never experienced the joy of walls at work. In the late 1990s, open offices started to catch on among influential employers—especially those in the booming tech industry. The pitch from designers was twofold: Physically separating employees wasted space (and therefore money), and keeping workers apart was bad for collaboration. Other companies emulated the early adopters. In 2017, a survey estimatedthat 68 percent of American offices had low or no separation between workers.
Now that open offices are the norm, their limitations have become clear. Research indicates that removing partitions is actually much worse for collaborative work and productivity than closed offices ever were. But something as expensive and logistically complicated as an office design is difficult to walk back, so, as Jeff Goldblum wisely intones in Jurassic Park, life finds a way. In offices where there are no walls, millions of workers have embraced a work-around to reclaim a little bit of privacy: wireless headphones.
Unlike their tethered forebears, Bluetooth wireless headphones are convenient because they allow workers to forget they’re wearing a device and to leave their desk without yanking their laptop onto the floor. In open offices, people commonly wander around with their headphones on all day, into bathrooms and kitchens, sometimes listening to nothing at all in order to avoid the constant distraction of compulsory social interaction.
We have Apple to thank for wireless headphones’ proliferation. The tech giant launched its tiny white AirPods in late 2016 to accompany new iPhones that lacked a traditional headphone jack. Despite initial concern that having two plastic sticks poking out of your ears might look insurmountably lame, AirPods have avoided the demise of other wearable tech such as Google Glass by being immediately useful. Industry analysts estimate that tens of millions of pairs of AirPods have been sold already, accounting for as much as 85 percent of the wireless-headphone market. The earbuds even star in ultra-viral videos and TikTok memes as a jokey symbol of wealth among teens.
For Americans who have already joined the office workforce, AirPods serve a different purpose: tuning out your co-workers without looking excessively hostile. In that capacity, they’ve become indispensable to lots of people because the hard surfaces, high ceilings, and empty spaces common in open offices help sounds carry. There’s rarely any soft surfaces to dampen them. Jerrick Haddad, a 35-year-old social-media strategist in Brooklyn, won’t go to his open office without wireless headphones. “We moved from offices to an open plan two years ago, and wireless headphones are why I haven’t quit,” he says. “One day I forgot them, and I got up and walked straight to the Apple store to buy a pair of AirPods.”
The same is true for Antigua Samuelson, a 29-year-old Los Angeles resident who works for a medical-marijuana wholesaler. She watches Netflix or Hulu at her desk during slow periods, and without her AirPods, she’d have to find another way to fill significant amounts of idle time. “If I forget to bring them with me, I will go back home and get them,” she says.
According to Ethan Bernstein, a professor at Harvard Business School who studies organizational behavior, it makes sense that this subtle tactic for avoiding constant interaction has seeped into office environments. “People are very good at creating spaces for themselves, and these days you look at everybody and almost without exception they’re on their phones with headphones in their ears,” he says. In a 2018 study, Bernstein and his team found that open offices decrease face-to-face interaction among co-workers by as much as 70 percent, in stark contrast to the designers’ stated goal of collaborative teamwork.
The proliferation of small wireless headphones may exacerbate that effect. Since you don’t have to remove AirPods to wander around the office, it can be hard for your co-workers to tell if you’re listening to music or on a conference call, or if you’ve simply forgotten to take them out. For Samuelson, sometimes that’s the point. “Once in a while, I’ll pretend to have them on just so I can eavesdrop on what people are saying,” she admits. And for people who find music as distracting as they find their co-workers, putting on their quiet headphones can be as much of a visual signal as an attempt to dampen ambient noise.