In light of the numerous changes in daily behavior across the world because of the coronavirus, Microsoft has published the first edition of its Work Trend .It uses the Microsoft Graph of usage data to analyze productivity trends and observe how remote working scenarios are changing the way we connect with each other.
As I write this, millions of people around the world are adjusting to full-time remote work and learning. Working remotely full-time can challenge us as humans because we are hardwired for connection. Here at Microsoft, we did a study a couple of years back that asked 14,000 people in seven countries to name the form of communication that makes them happiest. No surprise, in-person meetings ranked number one over email, chat, or texting across all generations. In a moment where meeting face-to-face is impossible, how do we continue to connect to one another?
Over the past weeks, we’ve been inspired by the ways our customers are connecting during meetings in Microsoft Teams. We’ve seen bosses show up to meetings as virtual potato heads and team stand-ups turn delightfully silly. From teams of workers sharing shift updates to students and teachers connecting in virtual classrooms and CEOs conducting town hall Q&As with thousands of employees, we’re all finding new ways to come together when we have to work and learn apart.
This idea is reflected in the sheer number of meetings happening in Microsoft Teams each day. We’ve seen a new daily record of 2.7 billion meeting minutes in one day,1 a 200 percent increase from 900 million on March 16. And as students and teachers turn to Teams for distance learning, there are 183,000 tenants in 175 countries using Teams for Education.
To explore changing trends in remote work and learning further, today we’re releasing the first report from our new Work Trend Index. Through ongoing research, we will explore how work is changing via surveys and interviews, and by looking at trends in the way people interact with our productivity tools.
This first report explores how people are learning to connect as a team when they need to work apart. Our goal in sharing these insights is twofold. First, while safeguarding personal and organizational data, we want to help our customers learn from the bright spots and plan for the future. Second, we aim to use these insights to guide innovation in our products so that we can continue to build the best possible experiences.
Key findings
As the world works in Microsoft 365, searches in Bing, and connects on LinkedIn, it creates trillions of signals—like emails, meetings, searches, and posts—that form the Microsoft Graph, one of the largest graphs of human interactions at work in the world. Trends in this data provide a unique view into the world’s productivity patterns.
People are finding a human connection through video
Researchers like Dr. Fiona Kerr have found that eye contact and physical connection with another human increases dopamine and decreases the stress hormone cortisol. Her research shows that you can even physically calm someone down simply by looking them in the eye. So as the world works remotely, it is no surprise people are turning on video in Teams meetings two times more3 than before many of us began working from home full-time. We’ve also seen total video calls in Teams grow by over 1,000 percent in the month of March.4
As we looked at countries with the most active Teams users, we saw people in Norway and the Netherlands turn on video most, with about 60 percent of calls including video. People in Australia use video in meetings 57 percent of the time, Italy 53 percent, Chile 52 percent, Switzerland 51 percent, and Spain 49 percent. Meanwhile people in the U.K., Canada, and Sweden use video 47 percent of the time and people in Mexico and the U.S. use it 41 percent and 38 percent respectively.
Who doesn’t use video as much and why? People in India use video in 22 percent of meetings, Singapore 26 percent, South Africa 36 percent, France 37 percent, and Japan 39 percent. This may be attributed in part to less access to devices and stable internet in some regions such as India and South Africa.
People are using video to connect in new ways
As companies adapt to full-time remote work, we’re seeing more leaders use virtual town halls to connect employees on a large-scale basis. Large conferences and events are also moving online. We’re also seeing more people take advantage of the ability to record Teams meetings—such as a teacher recording a lesson for students or a worker recording a meeting for an invited colleague to view later.
Microsoft Stream is the service that powers live events and meeting recordings in Teams. As a result of customers moving events online, the number of Stream videos in Teams per week has increased over five times in the last month with hundreds of hours of video uploaded per minute.
People are embracing a more flexible work schedule
Productivity is different for everyone. The so-called larks of the world are more productive in the morning, while night owls are more creative and focused in the evening. Our data shows that a more flexible workday created by remote work is allowing people to work when it’s best for them.
From March 1–31, the average time between a person’s first use of Teams and last use of Teams each day increased by over one hour. This data doesn’t necessarily mean people are working more hours per day, rather that they are breaking up the day in a way that works for their personal productivity or makes space for obligations outside of work.
Countries and industries most impacted are turning to mobile to connect with their team
As organizations aim to continue operations, we’ve seen a considerable increase in Teams usage on mobile devices such as a phone or tablet. The number of weekly Teams mobile users grew more than 300 percent from early February to March 31. Some of our largest usage increases have been from customers in industries most impacted by the outbreak. With 183,000 tenants in 175 countries using Teams for Education, we’ve seen large increases in usage of Teams on mobile devices from customers in Higher Education and Primary and Secondary Education (K-12). We’ve also seen a notable increase from customers in Government-related industries.
When you consider this from a capacity perspective, it’s not just about the number of new users, but the amount they are using it each week—what we refer to as engagement. Engagement in Teams on mobile devices has increased exponentially in several regions most impacted by the crisis including Netherlands, Italy, Spain and France.