Why do we miss the office? And will we still love it when we return?
The simple joy of coffee with coworkers in the café. Sketching out ideas on whiteboards, post-it notes and digital displays in comfortable meeting spaces. It’s the collective energy and vibe of a space full of people united in a common purpose.
Though we’re successfully getting some types of work done remotely and over video, we’re struggling with the generative work that creates new ideas and solves complex problems. And we are missing the intrinsic human experience of working together – face-to-face – in spaces that were designed specifically to foster the creativity, agility and innovation that organizations need to be truly productive and grow.
It’s clear that social connection builds trust and strong bonds. But our ability to adapt to working remotely is reliant upon the relationships built over time through the spontaneous interactions and relaxed conversations that happen in person – in a conducive environment. The informal, shared spaces – or ancillary spaces – where we socialized, collaborated, focused and rejuvenated, enhanced our work experience before COVID-19 sent us all home.
But when we return, will these spaces that we love go away because of safety concerns? Or will they change?
After months working apart, employees now say the main reason they want to come back to the office is to be with other people, socialize and collaborate in ways that just aren’t possible remotely. That’s why a diverse range of spaces in the office that support these work modes, and collaboration in particular, will not go away. What’s more, they are likely to be even more desired. But they will have to evolve now and for the near term to meet the new requirements of the post-COVID workplace.
Coming together in the workplace to socialize and collaborate will become the greatest purpose that the new office can fulfill.
The shared spaces that support this purpose also bring a welcomed warmth and energy to the workplace. We’ll continue to be drawn to those spaces that bring us together in more residentially-inspired, comfortable settings which also support our performance. But the attributes that make these spaces desirable – softer furnishings, lush materials, crafted finishes – must also consider new safety concerns. Now, shared spaces must pivot towards supporting the physical distancing and cleaning protocols that are required to create a safer work environment. These spaces that employees most enjoy must be adapted or created to not only enhance productivity but to ensure that the people using them can be safe and feel safe too.
We’re striving to balance the need for compelling spaces with the need for safety.
Not just the sense of psychological safety that fosters good social interactions when people feel at ease – but the physical distancing and provisions needed to ensure they are safer. At the same time, shared spaces need to perform – more than ever, which is why we use the following design strategies to guide more effective outcomes.
PERFORMANCE PRINCIPLES
Prior to COVID-19, our research generated a series of performance principles to guide the design of shared spaces that are both desirable and productive places to work. In the post-COVID-19 world, these principles remain the foundation for designing high-performing social and collaborative spaces, yet pose new design challenges that can be solved by addressing density, geometry and division:
WELLBEING
Shared spaces can also further enrich employee wellbeing by design. They can make us feel better. A range of postures can encourage active collaboration or relaxed conversation – reducing the physical stress that affects productivity. Introducing biophilia by bringing the outdoors in through living walls and natural materials, patterns and palettes can contribute to better health and wellbeing – both by improving air quality and connecting us to the calming effects of nature. And research is showing that being outdoors with access to fresh air is not just good for our state of mind but may be inherently safer than indoor environments due to airflow. Leveraging outdoor spaces to create areas for socializing and collaborating provides even greater choice for safer work environments.